Frequently Asked Questions

How does it work?

Request a visit with a doctor 24 hours a day, 365 days a year, by web or mobile app. If you want to see the doctor, choose “video” as the method for your visit. Feeling camera shy? Choose “phone”. Got a busy schedule? Select a time that’s best for you by choosing “schedule” instead of “as soon as possible.”

How much does it cost?

Visits range from $0-$49 depending on your insurance. Check with your employer for more specific information.

Do I talk to real doctors?

Yes. Through Doc2Go you will talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Doc2Go will connect you with a doctor licensed in your state.

Who are the doctors providing Doc2Go telehealth services?

Doc2Go is utilizing Ohio licensed physicians provided by Teladoc to perform telehealth services.

What are some of the common conditions Doc2Go treats?

Common conditions include:
• Sore throat and stuffy nose
• Cold and flu symptoms
• Bronchitis
• Allergies
• Pink eye
• Poison Ivy
• Urinary tract infection
• Respiratory infection
• Sinus problems
• Ear infection
• And many other non-emergency illnesses

Can I request a particular doctor?

You cannot request a particular doctor. Doc2Go is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with a Doc2Go doctor. All Doc2Go doctors are U.S. board-certified, state-licensed and go through rigorous training and credentialing.

Can I use it for my family?

This varies depending on your insurance. Most plan designs allow you to use the Doc2Go service for you, your spouse and your dependents. Check with your employer for more information.

Can I get a prescription?

Doc2Go does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Doc2Go doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Doc2Go doctors.

How are prescriptions sent to the pharmacy?

Doc2Go does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically (SureScripts) or by phone to the pharmacy of your choice.

Is my electronic health record kept private?

Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.

Can I call Doc2Go outside of the United States?

Doc2Go visits are currently not available outside of the United States.