Are you experiencing symptoms of COVID-19? As a reminder, COVID-19 symptoms include fever, cough and shortness of breath. If you are experiencing these symptoms, please call the MetroHealth COVID-19 hotline number at 440-59-COVID (440-592-6843) for an assessment. If you are not experiencing COVID-19 symptoms, please contact Doc2Go for a visit as you normally would for other urgent care type needs. We are currently experiencing heavier than normal call volume and appreciate your patience if you experience longer than normal wait times.
Request a visit with a doctor 24 hours a day, 365 days a year, by web or mobile app. If you want to see the doctor, choose “video” as the method for your visit. Feeling camera shy? Choose “phone”. Got a busy schedule? Select a time that’s best for you by choosing “schedule” instead of “as soon as possible.”
Visits range from $0-$49 depending on your insurance. Check with your employer for more specific information.
Yes. Through Doc2Go you will talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Doc2Go will connect you with a doctor licensed in your state.
Doc2Go is utilizing Ohio licensed physicians provided by Teladoc to perform telehealth services.
Common conditions include:
• Sore throat and stuffy nose
• Cold and flu symptoms
• Pink eye
• Poison Ivy
• Urinary tract infection
• Respiratory infection
• Sinus problems
• Ear infection
• And many other non-emergency illnesses
You cannot request a particular doctor. Doc2Go is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with a Doc2Go doctor. All Doc2Go doctors are U.S. board-certified, state-licensed and go through rigorous training and credentialing.
This varies depending on your insurance. Most plan designs allow you to use the Doc2Go service for you, your spouse and your dependents. Check with your employer for more information.
Doc2Go does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Doc2Go doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Doc2Go doctors.
Doc2Go does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically (SureScripts) or by phone to the pharmacy of your choice.
Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.
Doc2Go visits are currently not available outside of the United States.