Are you experiencing symptoms of COVID-19? As a reminder, COVID-19 symptoms include fever, cough and shortness of breath. If you are experiencing these symptoms, please call the MetroHealth COVID-19 hotline number at 440-59-COVID (440-592-6843) for an assessment. If you are not experiencing COVID-19 symptoms, please contact Doc2Go for a visit as you normally would for other urgent care type needs.
Request a visit with a doctor 24 hours a day, 365 days a year, by web or mobile app. If you want to see the doctor, choose “video” as the method for your visit. Feeling camera shy? Choose “phone”. Got a busy schedule? Request a visit when it is convenient for you during the day, evening or in the middle of the night.
Download the mobile app to your smart phone or visit www.Doc2Go
As the primary account holder, once you’ve created your profile on Doc2Go, you can manage your dependents from your account. Select “My Account” to manage your dependents. Dependents over the age of 18 will need to create their own profile. There will be a link to “send invite” next to their name. Once the invitation has been sent, the dependent will be able to create their profile.
You must be at least 2 years of age to be seen by a doctor on Doc2Go.
If Doc2Go is available through your employer provided insurance, visits range from $0-$49 depending on your insurance. Check with your employer for more specific information.
If you are purchasing Doc2Go directly, we offer 6-month memberships for individuals ($60), couples ($117), and families ($168). You will be charged quarterly for the 6-month membership, half at the time of purchase and the balance 3-months later. Upon purchase, there is a one-time enrollment fee of $10. Once you’re registered with Doc2Go, there will be a $10 co-pay for each visit. Family memberships include up to 5 members, the cost of a 6-month membership will increase by $30 for each additional family member.
Yes. Through Doc2Go you will talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Doc2Go will connect you with a doctor licensed in your state.
Common conditions include:
• Sore throat and stuffy nose
• Cold and flu symptoms
• Bronchitis
• Allergies
• Pink eye
• Poison Ivy
• Urinary tract infection
• Respiratory infection
• Sinus problems
• Ear infection
• And many other non-emergency illnesses
You cannot request a particular doctor. Doc2Go is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with a Doc2Go doctor. All Doc2Go doctors are U.S. board-certified, state-licensed and go through rigorous training and credentialing.
This varies depending on your insurance. Most plan designs allow you to use the Doc2Go service for you, your spouse and your dependents. Check with your employer for more information.
If you are purchasing Doc2Go directly, we offer 6-month memberships for individuals ($60), couples ($117), and families ($168). You will be charged quarterly for the 6-month membership, half at the time of purchase and the balance 3-months later. Upon purchase, there is a one-time enrollment fee of $10. Once you’re registered with Doc2Go, there will be a $10 co-pay for each visit. Family memberships include up to 5 members, the cost of a 6-month membership will increase by $30 for each additional family member.
Doc2Go does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Doc2Go doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Doc2Go doctors. Provide your pharmacy information in your Doc2Go account, if the doctor decides a prescription is appropriate they will send the prescription to your preferred pharmacy.
Doc2Go does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically (SureScripts) or by phone to the pharmacy of your choice. You can update your pharmacy information at anytime in your personal profile.
Health records are kept completely private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.
Doc2Go visits are currently only available within the United States.
If you have questions, please email info@doc2go.com
